Our apps
| App | What it does | Where to get it |
|---|---|---|
| cMarket | Buy individual files and media. Each item is a one-time purchase you keep. | App Store, Google Play, Amazon Appstore, Microsoft Store, Meta Horizon Store |
| cVision | Unlock a file you have not seen before. Each unlock is a separate purchase. | Discord, Microsoft Store |
| Connected X | Browse and buy files and media from inside the app. | App Store |
| Games | Original games developed and published by Bubba, Inc. | Google Play, Amazon Appstore, Microsoft Store |
Restoring purchases
Your purchases belong to the store account you bought them with, not to a Bubba, Inc. account. If you reinstall an app, factory reset, or switch to a new device, sign in with the same store account and restore.
iPhone and iPad
Open the app and tap Restore Purchases. Make sure you are signed in with the same Apple Account that made the original purchase — a different Apple Account cannot see those purchases.
Android, Amazon, and Meta Horizon
Purchases restore automatically when you open the app while signed in to the same Google, Amazon, or Meta account. If they do not appear, force-close the app and reopen it while connected to the internet.
Windows and Xbox
Sign in to the Microsoft Store with the account that made the purchase, then reopen the app. If the app still shows items as locked, open the Microsoft Store, check for pending updates, and try again.
The purchase went through but nothing unlocked
This is almost always a connection or sign-in problem rather than a lost purchase. Work through these in order:
- Confirm you are connected to the internet. Purchases are verified against the store, which needs a live connection.
- Confirm you are signed in with the same store account that made the purchase.
- Force-close the app completely and reopen it.
- Use the restore steps above.
- Restart the device, then reopen the app.
If none of that works, contact us using the form at the top of this page with the app name, your platform, the item you bought, and the date. Do not send a screenshot of your receipt with your card details visible — we do not need them and cannot use them.
Refunds
We are not able to issue refunds ourselves. Every purchase is processed by the store you bought it from, and only that store can reverse it. Refund requests go directly to them:
| Apple | reportaproblem.apple.com |
| Google Play | Order history in Google Play |
| Amazon | Your Orders → Digital Orders, in your Amazon account |
| Microsoft | account.microsoft.com/billing/orders |
| Meta | Purchase history in the Meta Horizon app or headset settings |
| Discord | Discord Support, via support.discord.com |
If a store asks us to confirm something about a purchase before they process your refund, contact us using the form above and we will respond to them promptly.
Content won't play or load
Media in our apps is either bundled with the app or streamed. If something you own will not open:
- Check your connection. Streamed items need a stable one; switching between Wi-Fi and mobile data mid-playback can interrupt it.
- Check free storage. A device that is nearly full cannot cache media reliably.
- Update the app. Older versions can point at content that has since moved.
- Turn the volume up and check silent mode. Some previews are silent by design, but the full item is not.
Still stuck? Send us the item name and a short description of what you see instead.
cVision on Discord
The Activity is blank or stuck loading
Close the Activity, wait about a minute, and launch it again. Our service goes to sleep when nobody is using it, and the first launch after a quiet period can take up to a minute to wake up. If it is still blank after a second try, restart the Discord app entirely — a browser refresh is not enough in the desktop client.
I unlocked a file and it played, but now it wants payment again
That is expected. Each unlock in cVision is a single-use purchase for one randomly selected file. Owning one unlock does not grant the whole library.
I don't want cVision to have access to my Discord account anymore
Open User Settings → Authorized Apps in Discord and remove cVision. This does not remove purchases you have already made.
Which Discord permissions does it use?
Only enough to confirm who you are and what you have purchased. The full detail is in our privacy policy.
Game problems
Controller isn't working
Connect the controller before launching the game, then restart the game if it was already open. Our games accept keyboard, touch, and gamepad input at the same time, so you do not need to switch modes.
The game crashes or won't start
Restart the device, make sure the app is fully updated, and confirm you have free storage. If it still fails, tell us your exact device model and OS version — that is usually enough for us to reproduce it.
Multiplayer won't connect
Both players need a working internet connection, and some networks block the ports games use. Try a different network, such as a phone hotspot, to narrow it down.
I lost my progress
Game progress is saved on your device. Uninstalling the game, clearing its data, or resetting the device removes that save, and we cannot recover it because we never had a copy.
Reporting a bug
Bug reports are welcome and genuinely useful. The most helpful ones include:
- App name and version number
- Device and operating system version
- What you did, step by step
- What you expected, and what happened instead
- A screenshot or screen recording, if you can capture one
Send it using the form at the top of this page, with the app name in your message.
Privacy requests
To request access to, correction of, or deletion of information we hold about you, use the form at the top of this page and tell us the app name and what you are asking for. We respond within 30 days. The full detail is in our privacy policy.